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ServiceNow ServiceNOW Certified Implementation Specialist - Service Provide Sample Questions (Q36-Q41):

NEW QUESTION # 36
The Default domain should be specifically used for which purposes?
Choose 2 answers

A. Help identify integrations that are incorrectly creating global data
B. to be configured as the Primary domain for an instance
C. contain sharable domain data across domains in an instance
D. contain the default process for an instance
E. Capture records with no domain on tables that should not have global data

Answer: A,E

Explanation:
The Default domain in ServiceNow is specifically used for the following purposes:
1. Help identify integrations that are incorrectly creating global data: The Default domain can be used to track and identify any integrations that are mistakenly creating data in the global domain instead of the intended specific domain. This helps in maintaining data integrity and ensuring that data is correctly segregated.
2. Capture records with no domain on tables that should not have global data: The Default domain is also used to capture records that do not have a domain specified on tables where global data should not be present. This ensures that such records are not incorrectly placed in the global domain, maintaining the separation and security of data.
For more detailed information, you can refer to the following resources:
* ServiceNow Support Article on Domain Separation
* Developing Domain-Separated Applications

NEW QUESTION # 37
If a user has the ITIL role and resides in the MSP domain, which is true?

A. They have that role in all domains they have access to.
B. They can be restricted to self-service in other domains by granting the Self-Service role.
C. They can administer other domains by granting the Domain Admin role.
D. They may be granted the Admin role in other domains.

Answer: A

Explanation:
In ServiceNow, domain separation allows organizations to segregate data, processes, and administrative tasks into logical groupings called domains1. This is particularly useful for Managed Service Providers (MSPs), where multiple organizations or customers use the same ServiceNow instance but require isolation from each other2.
When a user has the ITIL role within the MSP domain, they inherently have that role across all domains they have access to. This is because roles in ServiceNow are global by default, meaning they apply across all domains unless specifically restricted31. The ITIL role is a set of permissions that typically includes the ability to manage incident, problem, and change records, which are fundamental to IT service management.
The other options, such as being granted the Admin role in other domains (B), administering other domains by granting the Domain Admin role , or being restricted to self-service in other domains by granting the Self-Service role (D), are actions that require explicit configuration by an administrator with the appropriate level of access and are not automatic outcomes of having the ITIL role in the MSP domain4.
It's important to note that while the ITIL role may be global, access to specific records and the ability to perform certain actions can still be controlled within each domain through ACLs (Access Control Lists) and other domain-specific configurations1.

NEW QUESTION # 38
A Service Provider Incident Manager wants to create a 'Plan Definition' for Task Communication Management for a specific customer domain when a major incident is accepted on-behalf of that specific domain. In what domain should they create the definition?

A. Customer domain
B. Global
C. Service Provider domain
D. Default
E. Top

Answer: A

Explanation:
In ServiceNow, when a Service Provider Incident Manager is tasked with creating a 'Plan Definition' for Task Communication Management specifically for a major incident in a customer domain, the plan should be created within that customer domain. This ensures that the communication plan is tailored to the customer's environment and is triggered only when conditions within that domain are met.
The ServiceNow documentation provides guidance on setting up communication plans. It states that a communication plan should be defined for a task record to specify communication tasks and contact definitions. When the conditions for the plan definition are met, the communication plan and its associated records are automatically attached to the task record, which in this case would be the major incident accepted on behalf of the customer domain1.
Creating the plan definition within the customer domain ensures that the communication tasks and contacts are relevant and specific to the customer's needs, which is essential for effective communication management during major incidents. This approach aligns with ServiceNow's best practices for domain separation, where customer-specific configurations are maintained within their respective domains to avoid interference with global settings and other customer domains.

NEW QUESTION # 39
What is the best practice regarding User Criteria and Shared Knowledge Bases?

A. Knowledge bases and User criteria should be defined in the service provider domain
B. Knowledge bases and User criteria should be defined in the company domain
C. Knowledge bases and User criteria should be defined in Global
D. Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain

Answer: D

Explanation:
In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.
This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.
For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.

NEW QUESTION # 40
Process Domains are used to consolidate process updates for easy maintenance. What is the recommendation for handling such domains?

A. Creating overrides in the process domain and update Global processes
B. Create overrides in the process domain rather than updating Global processes
C. Update the Global processes rather than creating overrides in the process domain
D. Create overrides in the process domain or update Global processes

Answer: B

Explanation:
When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.
Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system's integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.
For more detailed information, you can refer to the following resources:
* ServiceNow Learning Portal
* ServiceNow Knowledge Base
* ServiceNow Developer Portal

NEW QUESTION # 41
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